Front Office Manager

Front Office Manager – Wood Hotel Bodø

Are you an inspiring leader with an uncompromising commitment to quality, sustainability, and hospitality? 
Wood Hotel Bodø is a unique resort hotel located on Rønvikfjellet, where we blend spectacular nature with Northern Norwegian warmth and international standards.

As Front Office Manager, you will be the engine at the heart of the hotel. This is an operational leadership position where you will spend the majority of your time at the front, working alongside your team and guests. You will report directly to the Hotel Manager and play a vital role in ensuring both exceptional guest experiences and healthy financial operations.

Key Responsibilities:

• Operational Leadership: You will work on a shift rotation and follow the department’s duty roster. You lead by example in the daily operations of the reception.

• Administration: You will have dedicated administrative time within the roster for tasks such as scheduling, time reporting, departmental meetings, and tracking financial goals.

• Financial Control: Responsibility for managing labor costs in line with budget and occupancy, as well as driving active initiatives for upselling and direct bookings.

• Guest Satisfaction: You are the personification of hospitality and ensure that our quality standards are consistently met.

• Team Development: Responsible for training, coaching, and the daily follow-up of your staff to create a winning team at the front.

Qualifications:

• Education: Higher education in Hotel and Tourism Management or a similarly relevant field is strongly preferred and will be emphasized.

• Leadership Experience: Documented experience from a hotel reception, preferably in a similar leadership role with personnel responsibility.

• Operational Mindset: You love the daily life of a hotel and thrive working in a shift rotation (days, evenings, and weekends).

• Structured: You have the ability to work effectively with administrative tasks during your scheduled office hours.

• Commercial Acumen: You understand the connection between excellent service, upselling, and the bottom line.

• Language: Fluent in English and a Nordic language (Norwegian, Swedish, or Danish).

Why work with us?

• A unique opportunity to shape the operations of one of Northern Norway's most exciting hotels.

• A varied workday that combines hands-on operational work with management responsibility.

• Excellent career opportunities and employee benefits within the Strawberry family.